Hotel information & travel insurance

Bed and breakfast: Deduction € 10.00 from the half-board price
Meals or services not taken cannot be refunded!
Smokers: Smoking is forbidden by law in all rooms, dining and common areas – for our smokers we have a separate, cosy “Smokers’ lounge“!
Arrival and departure: Our rooms and suites are ready for occupancy from approx. 3 p.m. We would like to request you to please vacate the rooms and suites by 11 a.m. and to inform us if your arrival is expected to be later than 7 p.m.!
We will be pleased to pick up guests arriving by train free of charge from the station in Vipiteno (Sterzing) or from the airport in Innsbruck or the station in Brenner against a small charge.
Dogs and other pets: € 8.00 per day (without pet food). We reserve the right to charge for the cost of a potentially necessary end cleaning process (€ 30.00 – € 50.00). Pets are not allowed in the dining areas and wellness oasis - we apologise for any inconvenience!
Deposits: When booking we request a deposit of € 200.00 per room / suite within 7 days! Only with this deposit your travel insurance is valid! Please don't forget to indicate the booking period and your reservation name!
- By bank transfer:
  Our bank account is: Raiffeisenbank Wipptal, SWIFT-Code: RZSBIT21054,
  IBAN: IT21M0818259110000300016055
  We will contact you, if the deposit should not arrive, otherwise wi will not send an extra confirmation!
- or by credit card:
Cancellation and travel insurance: Sometimes unexpected events happen before your planned visit.
A cancellation of your room reservation (valid only if written) until 4 weeks before journey starts is free. Starting from 4 weeks, if you arrive later for a booked stay, or have to prematurely terminate your stay, we keep back 70% of the invoice amount (deposit charged). To protect you from having to pay any charges whatsoever, we recommend this travel cancellation insurance:
Payment methods: Cash, Visa and EC card