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Holidays at the Alphotel Tyrol – good to know

Details about your stay in stunning Racines/Ratschings

You will want for nothing at the Alphotel Tyrol! We will be happy to take care of all the many little details on your holiday, provide wonderful surprises and contribute to your amazing time packed with indulgence, relaxation and adventure in Racines/Ratschings in South Tyrol.

You can find all the important information about your stay at the Alphotel Tyrol below.

Bed and breakfast
We deduct EUR 10.00 from the hotel price with Tyrol gourmet board for bed and breakfast bookings.

Any services not used cannot be reimbursed.

Smokers
All rooms at the Alphotel Tyrol, the dining rooms and lounges are non-smoking in accordance with national law. However, our smokers have their own cosy smokers’ room!

Arrival and departure
The Tyrol gourmet board starts with a small lunch from the buffet and ends with breakfast. Our rooms and suites are ready for you from approx. 3.00 p.m. on your day of arrival, your room at the Alphotel Tyrol is available to you until 11.00 a.m. on your day of departure. Please inform us by phone if you expect to arrive after 7.00 p.m.

Late check-out
Use of room until 6.00 p.m. including small lunch from buffet and use of the Alphotel Tyrol wellness complex: EUR 90 on request and depending on availability.

Price advantages
Price advantages can only be used once per booking. This always applies to the cheapest deal. We ask you to book package weeks in advance.

Anyone travelling by train and plane
We will be happy to pick you up free of charge from the train station in Vitipeno/Sterzing and for a fee from Innsbruck and Bolzano/Bozen airport or from Brennero/Brenner train station: shuttle service from 7.00 a.m. – 8.00 p.m.

Well behaved dogs and pets
EUR 15.00 per day (without food)
We hope you understand that animals are not permitted to enter the dining rooms and the spa oasis. We reserve the right to charge for any possible final cleaning (EUR 30.00 - 50.00). Owners are responsible for damages caused by their pets.

Lost property
We would like to point out that we at the Alphotel Tyrol are not liable for any property left behind. We ask you to inform us within 1 week of your departure if we should send the lost property to you. Postage is always paid on delivery.

The booking is binding with your written confirmation.

Deposits
We ask for a deposit of 30% per room or suite. Please transfer this amount to the following account at the Raiffeisenkasse Wipptal bank:
Alphotel Tyrol
IBAN: IT21M0818259110000300016055
SWIFT/BIC: RZSBIT21054
It is also possible to pay the deposit on our website using a credit card. To online deposits

Please do not forget to state the booking dates and name that the reservation has been made in when you transfer the amount. If the amount is to be transferred at very short notice we ask you to bring the payment receipt with you to the Alphotel Tyrol as it can take up to a week for the deposit to appear in the account.

Travel cancellation insurance
The word cancellation sounds annoying and unfortunately is too. It’s a shame when a room remains empty although other guests would have liked to book it. We recommend that you take out travel cancellation insurance so that you don’t have any unpleasant surprises.

For just EUR 7.00 per room/suite and EUR 14.00 per chalet and per booked day’s holiday you are exempt from any cancellation charges in the event of illness, an accident or the death of the person insured, their children, siblings, parents or grandparents before the holiday (upon presentation of a medical certificate). The travel cancellation insurance does not interfere with premature termination holidays.

The payment of the travel cancellation insurance is made at the same time as the deposit.

Cancellation terms and conditions

Room cancellations are only accepted in writing at the Alphotel Tyrol. 
The right of withdrawal as laid down in the Consumers'Code is not contemplated - however, we are willing to apply the following conditions for withdrawal:

In the event of cancellation up to 4 weeks before the start of the holiday, the deposit is retained.

When you cancel between 28 days and 6 days in advance of the scheduled start of your stay, we will charge you 80% of the total price of your reservation.

When you cancel within the last 6 days in advance of the scheduled start of your stay, we will charge you 100% of the total price of your reservation.

In cases of cancellation on the day of your arrival, late arrival, or premature departure, we charge 100% of the daily rate according to the reserved booking for the missed days, in accordance with Italian law pertaining to hotel reservations (deposit is offset).

The deposit can be offset against an other stay later on (within a year) if you have taken out travel insurance and send us a medical certificate. 

Beauty appointments
If you do not turn up for beauty appointments without cancelling them in good time (24 hours beforehand) we charge 80% of the treatment price.

Methods of payment
We accept payments in cash, by Visa or EC card at the Alphotel Tyrol. Please remember that cash payments are only allowed in Italy (for EU citizens) up to an amount of EUR 2.999.99 maximum.

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